Frequently Asked Questions (FAQ)

When will I receive my order?
Average delivery times range from 8 to 20 business days, depending on the product. You will receive a tracking number as soon as your order is shipped.

Can I track my parcel?
Yes. A tracking link will be sent to you by email a few days after placing your order.

What payment methods do you accept?
We accept secure card payments (Visa, Mastercard, etc.) through our trusted partner, Shopify Payments.

I want to cancel my order. Is that possible?
Orders are automatically forwarded to our supplier once confirmed. If your order has not yet been processed, please contact us as soon as possible.
Once it has been shipped, no cancellation or modification can be made.

Can I return a product?
Yes, but only if the product is defective or does not match its description. Please refer to our Returns Policy page for more details.

My product arrived damaged. What should I do?
Please contact us within 7 days of receiving your order, including a photo of the damaged item. We’ll offer the most suitable solution — either a replacement or a refund.

How can I contact you?
You can reach us via the Contact page. We generally respond within 24 to 48 business hours.